Highways and Parking Technical Manager

Highways and Parking Technical Manager

Closing date: 08th October 2023 (11:59pm)

Interview date: From w/c 30th October 2023 - exact dates TBC 

About us:

As one of London’s largest and most diverse boroughs, Croydon is a fantastic place to live, work and spend time, with all the benefits of close proximity to the rest of London and the southeast.

Our borough is made up of diverse communities that stretch from Crystal Palace to Coulsdon and from New Addington to Purley; with bustling district centres and over 120 green spaces that link us together and an urban town at its centre. 

One of London’s largest commercial districts outside the centre, Croydon is a major hub for shoppers, workers and visitors; its excellent transport links include the iconic trams. The borough has a richly diverse cultural scene and is known as the birthplace of music genres from punk to dubstep and the home of grime legend Stormzy.

Croydon’s greatest strength is its people. London’s most populous borough, Croydon is home to 398,800 (Census, 2021). Caring, passionate and principled, they take huge pride in coming together to improve their borough and help their communities. 

Croydon is also home to more than 90,275 people aged under 18 (Census 2021) – more young people than anywhere else in London. We are incredibly proud of them and committed to them and their futures. We look after more vulnerable children and young people than any other council in London; caring for them is a privilege and a priority, and our children’s services are rated ‘good’ by Ofsted.

Over the past decade we have seen huge investment, regeneration and growth in our borough. Croydon remains an attractive and important part of London for ongoing growth and investment – growth from which we want to see all our communities’ benefit. However, the impact of the pandemic, austerity and our financial challenges mean we must focus on the needs our residents are facing today, regain their trust following the financial and governance crisis at the council and make sure we are a financially sustainable council by 2026.

About the role:

You will lead and manage a dynamic team in the Technical & Customer Relations Service area, overseeing policies, professional technical engineering services, and stakeholder coordination, investigations, performance, and customer service aspects related to parking permits, and appeals.

Strategic Vision: Proven experience in developing and managing policies, aligning with corporate goals, and fostering a culture of transparency and efficiency.

Leadership Acumen: Demonstrated ability to lead and manage diverse teams, driving performance, and promoting the organisation's values and vision.

Performance Optimisation: Expertise in analysing performance data, implementing improvements, and achieving revenue targets by managing bad debt and optimising service delivery.

Stakeholder Engagement: Strong skills in stakeholder coordination and communication, both internal and external, to ensure effective service delivery and partnership building.

Financial Management: Proficiency in budget management, contract administration, and financial control to maximise resources and meet budgetary targets.

Make a lasting impact by being part of our team to shape highway and parking policies, drive performance improvements, and enhance service delivery. Join us in creating a seamless and transparent experience for the community. 

Equal opportunities statement:

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

If you have any queries or would like an informal chat about the role please contact Michael Everest on michael.everest@penna.com or call +44 07894 987335