Head of HR Casework

Client: Devon County Council

Location: Exeter or satellite offices around the county

Salary: £55,124

Closing date: Sunday, 28 April 2024 23:30

This is Devon


At Devon County Council, we are embarking on an exciting period of significant transformation and change. That is why we are looking for the right person to join our People & Culture Leadership Team to further us on our journey to making Devon produce the most effective outcomes and services for the people of Devon. We are committed to driving holistic change and creating a fairer, healthier, and more caring Devon; one that is greener, more prosperous, and offers an inclusive future for all.


As an organisation, we know that the quality of the relationships we have with people is key to our success, and so we are focussing on creating a positive and collaborative culture across our teams, partners, and stakeholders. We come together as Team Devon to collaborate closely with other local authorities, the NHS, voluntary and community groups, businesses, and many others for the benefit of local people. But we also know we must constantly evolve and transform the way we work to ensure we get the most from every pound we spend, so that we can continue to help and support the people we serve in the best way we can.


This is the role


As Head of HR Casework, it will be essential to lead and collaborate well, make good decisions, be risk aware, and use resources effectively to ensure the organisation thrives, is financially resilient and legally compliant. We are looking for someone who has a track record of driving organisational change and improvement initiatives. Your expertise will be key in adopting a system-wide approach to enhancing our case work management practices and utilising proactive initiatives to help drive down demand on the operations teams.

Initially, your role will involve auditing our current HR operational practice, identifying areas for modernisation or improvement, and implementing transformational strategies that optimise our performance and outcomes. You will collaborate with different stakeholders across the organisation, including senior leaders and HR business partners to streamline operations, support cultural change, and build a resilient and agile workforce.

You will work closely with both our Head of Policy, Reward & Relations in designing and implementing HR policies and processes, and our Service Improvement Manager in relation to our use of data and technology to enhance efficiency and effectiveness.


As the operational case work lead, you will also be adept at finding creative solutions to workforce issues, that will require an excellent understanding of employment law, coupled with a risk aware and outcomes focused approach.

This is an exciting opportunity to be at the forefront of innovation and drive change within our workforce. Presence in the office is vital to embed positive relationships from the outset. This is complimented by our hybrid working model.

This is you


You will be an experienced leader and someone who is enthusiastic, motivated, and committed to inspire the HR team. You will be capable of building excellent working relationships within the Authority and with partners. To be successful in this role you must be highly experienced in creating and delivering long-term HR solutions in a political, complex, or contentiously changing environment.


You will have experience of conducting in-depth analysis to identify operational inefficiencies and propose innovative solutions, as well as be able to track and analyse key performance indicators to measure the success and impact of transformation initiatives. The ability to stay up to date with the latest trends, employment law and best practices in HR modernisation and make recommendations for continuous improvement.


Providing guidance and support to senior leaders and managers in managing workforce issues in a holistic and outcomes focused way, adopting a more relational based approach and fostering a culture of continuous improvement and strong performance will also be a key part of your experience.


These are the benefits


Aside from the sense of satisfaction and pride from supporting the community of Devon and a fulfilling and rewarding day job, we offer an attractive package of benefits, including:


·       up to 34 days annual leave

·       time off for bank holidays and public holidays

·       competitive pay

·       excellent local government pension scheme

·       flexible working opportunities

·       Personal and professional learning and development opportunities


Wellness has been a key focus for Devon and our flexible working policy enables flexibility– ensuring that you are able to maintain a positive work-life balance. We have systems in place to make sure as a Devon County Council employee, there are options available to keep healthy.


Above all, you will be supported by a team and colleagues from across the whole organisation with a wealth of knowledge and experience to help, support and challenge them to be their best.


As a place to live and work, Devon is hard to beat with top-performing schools, universities, vibrant cities, pretty villages and some of the most scenic coast and countryside in the UK. Living and working in Devon has never been more attractive. Click here to find out more.


Interviews to be conducted W/C 13th May.  

If you would like to have an informal discussion about the role, please contact our recruitment partner at Penna, Andreas Efthymiou on 07546 415 794, or via email at Andreas.Efthymiou@penna.com